Join Australia's leading lighting retailer

• Full-time permanent position
• Hybrid working arrangements (3 days in the office and 2 days from home)
• Support Centre based in Derrimut
• Generous staff discounts, share scheme and career development opportunities

BEACON LIGHTING

Since 1967, Beacon Lighting has been helping Australians create beautiful homes. Today, we're Australia's leading specialist retailer of lighting, ceiling fans and light globes, with more than 130 stores nationwide.

Our success is built on exceptional products, outstanding customer service and a team that genuinely cares. We're proud of our collaborative culture where people are supported to grow, contribute ideas and make a real impact.

THE ROLE 

We're looking for a customer-focused and solutions-driven Customer Care & Warranty Specialist to join our After Sales Care team.

Every day is different. You'll help customers after their purchase, assess warranty claims, liaise with stores and suppliers, and work towards fair, practical outcomes that create positive customer experiences.

If you enjoy solving problems, making decisions and helping people, this could be the perfect role for you.

A DAY IN THE LIFE

• Assist customers via phone and email with warranty and after-sales enquiries

• Assess warranty claims in line with company policies

• Process warranty requests and ensure timely resolutions

• Work closely with stores, suppliers and internal teams to resolve customer issues

• Keep customers informed throughout the warranty process

• Maintain accurate records using our CRM and ticketing systems

• Identify opportunities to improve processes and customer outcomes

• Deliver friendly, professional service with every interaction

ABOUT YOU

• Experience in customer service, warranty, retail support or a similar role

• Excellent communication skills, both written and verbal

• Strong problem-solving and decision-making abilities

• Great organisational skills with the ability to prioritise competing tasks

• Confidence using multiple computer systems

   

• A positive attitude and willingness to learn

• The ability to work independently while being a supportive team member

Experience in warranty administration or CRM systems is an advantage but not essential.

WHY JOIN BEACON LIGHTING?

At Beacon Lighting, we believe our people are our greatest asset. In return for your contribution, you'll enjoy:

• Hybrid working arrangements (3 days in the office and 2 days from home)
• Competitive salary
• Generous staff discounts
• Employee Share Purchase Plan
• On-site parking
• Ongoing training and career development
• A supportive, collaborative team environment
• The opportunity to work for an established ASX-listed Australian retailer with over 50 years of success

If you're passionate about delivering great customer experiences and enjoy finding practical solutions, we'd love to hear from you.

Please Note

A criminal history check may be conducted as part of the application process for roles at Beacon Lighting Group.